Email Management
Once your inbox is under control, it needs someone to look at it regularly. We sort new mail, flag what needs a decision and draft replies, on a rhythm we agree with you.
What you can get
01Overview
A cleanup is only the start. Email stays under control when someone looks at it on a schedule, so we agree a rhythm with you, daily or weekly, based on how much mail you receive and how many decisions it holds. A useful rhythm is one you will actually read.
The central task is agreeing a set of reply rules. We usually sort messages into three groups: those we may answer from wording you have approved, those we draft for you to approve, and those we leave entirely to you. Starting with “draft only” and moving routine replies across as trust builds is the cautious route. If your inbox is still crowded, begin with an inbox cleanup.
02What is included
New messages are labelled, filed or archived on the agreed rhythm, using the labels and rules already in your inbox.
Mail from priority contacts, and anything time-sensitive, is flagged so it does not sit among routine messages.
A short update with three parts: what needs a decision, what is waiting on others and what is just for information.
Replies are written in your tone and sent only after you approve them, or under rules you have already agreed.
A simple list of what we may answer alone, what we must ask you about first and what we never touch.
When you travel, take leave or are unwell, we adjust the rules, for example by holding replies until you return.
03How it works
Tell us whether you want daily or weekly updates, and when you are usually free to answer on WhatsApp.
Together we fill the three groups: what we answer alone, what we draft for approval and what we never touch.
We sort and flag new mail, draft replies and send your update. You approve, change or reject each draft.
We check in from time to time. Rules, labels and the update rhythm can change, and our access can be switched off whenever you like.
Where we work
Awka & Anambra State
Many owners around Awka read email in short gaps between customers, travel and errands, usually on a phone. A summary written for a small screen, with a clear “reply, wait or ignore” note beside each item, suits that way of working better than a long report.
Across Nigeria
Everything is done remotely, so the same arrangement serves an owner in Lagos, Abuja or Kano and one living abroad. Nigeria has a single time zone, so agreeing update times is simple, and if you are overseas we settle times that suit your own clock.
FAQ
Still have a question? Message us on WhatsApp and we will answer it.
You decide. A short daily note suits some owners and a weekly round-up suits others. We agree the rhythm at the start and change it whenever your workload changes.
Yes, through delegated access, which lets us work from our own login while your password stays private. Whether it is available depends on your email service, so tell us your provider and we will confirm the options. Anything we read in your inbox stays confidential.
Only for messages covered by rules you have agreed, such as a simple acknowledgement in wording you approved. Anything involving money, promises or sensitive matters is drafted for your approval first.
We adjust the rules for that period, for example holding replies until you return or sending only an acknowledgement you approved. We can also flag anything that truly cannot wait. Tell us before you go and we agree the plan.
The main factors are how much mail you receive, how often you want updates and how much drafting is involved. Message us with those details and we will agree the plan, with a clear quote, before we start.
Related
Email Management
A one-off clear-out of a crowded inbox, with labels, simple rules and a list of what needs you.
Email Management
Replies in your tone, answers to common enquiries and polite follow-ups on quotes and invoices.
Service
Scheduling, customer messages, data entry, research and everyday admin.
Start on WhatsApp
Message us on WhatsApp, tell us what you need and we will reply with a clear plan and a quote.