Virtual Assistant
Selling online means many small jobs between the post and the doorstep: listings, orders, stock and vendors. We do that back-office work remotely and keep every order visible.
What you can get
01Overview
Online sellers rarely lose an order at the moment of sale. They lose it afterwards, in the handovers from chat to payment, payment to packing and packing to the rider. A customer says “I sent the money yesterday”, the item is not on the packing list, and nobody knows where the order stands. The remedy is one place where every order has a line and a status.
We set up and maintain that place, usually a spreadsheet you can open on your phone: one row per order with a reference, customer, item, payment status, delivery details and next step. We update it as messages come in, adjust stock when orders are confirmed and follow up with vendors. We work remotely, so we do not pack, store or deliver goods, and payments stay with you.
02What is included
Clear titles, descriptions and details written from the facts you give us, in one format across your store or page.
One line per order with a reference number, payment status and delivery stage, so you see at a glance what is waiting on you.
We record the rider or courier details, message the customer when the order is on its way and ask for confirmation when it arrives.
We answer order and delivery questions from your approved information and pass complaints to you. For a full chat service, see customer chat support.
We adjust stock when an order is confirmed and flag items running low or sold out, so you do not promise what you no longer have.
We message suppliers about restocks and late deliveries, record what each one promised and tell you what is overdue.
03How it works
Tell us where orders arrive, how customers pay and how goods are delivered. Supplier prices and customer lists are treated as confidential.
We build the sheet around your process, with the columns, statuses and reference numbers you will actually use.
Start with tracking and customer follow-up, then add listings, stock and vendor chasing once the routine is working.
We send short written updates on orders waiting, deliveries overdue and stock running low, and adjust the routine with you.
Where we work
Awka & Anambra State
Many sellers in Awka and across Anambra State take orders in WhatsApp chats and send goods by rider, park-to-park transport or courier. That works until a busy week, when a payment, an address and a delivery update sit in three different chats. We pull them into one order sheet.
Across Nigeria
Your customers may be in Lagos or Kano and your suppliers in Aba or Onitsha, while you run things from your phone. Everything we do is online, so we can follow orders and supplier replies across all those cities. Tell us which store or marketplace you use and we will confirm how we can work with it.
FAQ
Still have a question? Message us on WhatsApp and we will answer it.
Give every order a reference and one row in a sheet, with a status such as new, paid, packed, sent or delivered. Update the row each time something changes. We can set it up and keep it current.
The exact name, size or variant, price, what is included, delivery information and clear photos. Answer in the listing the questions customers keep asking you. Say only what is true about the product.
You are. If you sell food, cosmetics or health products, check the rules of the regulator that applies, such as NAFDAC. We write from the facts you give us and will not add claims you have not confirmed.
No. Packing and delivery happen where your goods are, and we work only online. We can record the handover to your rider or courier and follow up until the customer confirms delivery.
We recommend that payments go to you only, and that you confirm them in your own bank or payment app. For store access, use staff or collaborator options if your platform has them, instead of a password.
Related
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Customer questions on WhatsApp, Instagram and Facebook answered from your approved information.
Virtual Assistant
Day-to-day help with scheduling approved posts, answering comments, tidying profiles and collecting content.
Service
Documents, data entry, records, reports and everyday office admin.
Start on WhatsApp
Message us on WhatsApp, tell us what you need and we will reply with a clear plan and a quote.