Virtual Assistant
Customers message when they are ready to ask or buy, and some go elsewhere if nobody answers. We reply on WhatsApp, Instagram and Facebook from information you approve, and pass anything difficult to you.
What you can get
01Overview
Customer chat is where small businesses win or lose a sale. Someone asks “how much?”, “is it available?” or “where are you?”, and the first reply decides whether the conversation goes on. These questions repeat all day, so they can be answered from one short document of approved information. A good answer also includes what the customer will ask next, such as the delivery area.
We build that document with you: prices as you set them, delivery areas, payment details, opening hours and your return policy. If a question is not covered, we do not guess. We tell the customer we are checking, ask you, and add your answer to the document. Complaints, refunds, payment disputes and sensitive questions come to you with a short summary, so the customer does not repeat the story.
02What is included
We answer questions about price, availability, delivery, location and opening hours using the facts you approve, in the tone you choose.
Answers prepared for the questions you get every day, so customers hear the same correct information whoever is replying.
We ask for the name, phone number, address, item, size or quantity and payment method in a fixed order, then pass you the complete details.
Complaints, refund requests, price negotiations and sensitive questions come to you with a short summary and the customer’s own words.
A guide agreed before we reply: greetings (“Good morning ma” or a plain “Hello”), formality, what we may offer and what we must not promise.
03How it works
Send your price list, delivery details, payment information, opening hours and usual replies. We organise them into one approved document.
We write down how to greet customers, what we may say, what comes to you and when to expect a reply. You approve it before we start.
We agree how we reach your accounts and recommend each platform’s own access options over passwords. You can change or remove access at any time.
We answer from the approved document, pass hard cases to you and send summaries so you can see orders and open questions.
Where we work
Awka & Anambra State
Much of the selling around Awka and Anambra State happens in chat: a customer sees a post or a story, sends “price?” and expects an answer. We reply from the same approved prices and delivery details, so a customer in Awka town and one in Onitsha or Nnewi hear the same thing.
Across Nigeria
Chat support is entirely online, so your customers can be in Ibadan, Kaduna or Benin City, or spread across several cities at once. You decide the hours we cover. For the rest, we tell customers when they will hear from you, instead of leaving them without a word.
FAQ
Still have a question? Message us on WhatsApp and we will answer it.
Yes. We recommend each platform’s own access options over sharing passwords, and you should never share the verification code WhatsApp sends to your phone. Tell us what your account allows and we will confirm what works.
We recommend that you confirm payment yourself in your bank or payment app. A screenshot is not proof that money has arrived, and fake transfer screenshots are a known risk. We can tell you who says they have paid.
Replies are written in English. If your customers write in Pidgin or another language, tell us what you need and we will confirm what is possible before we start.
That is agreed with you in writing before we start: the hours we cover and the message customers see outside them. We will not promise customers a reply time that you have not approved.
We keep them confidential and use them only to answer the question or complete the order. You stay responsible for meeting any privacy rules that cover your business, and we follow your guidelines on what may be stored or shared.
Related
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Product listings, order and delivery tracking, customer messages and vendor follow-ups for online sellers.
Virtual Assistant
Day-to-day help with scheduling approved posts, answering comments, tidying profiles and collecting content.
Service
Content planning, post design, captions, scheduling and community management.
Start on WhatsApp
Message us on WhatsApp, tell us what you need and we will reply with a clear plan and a quote.